Buyers are advised to read carefully the product descriptions and our terms and conditions before confirming their order.
Our endeavor is to ensure that your merchandise reaches you intact and promptly. Foxtoys chooses its freight partners after proper scrutiny. Only those courier services are given a chance, which has organized networks across the country.
We take of your privacy and ensure that the contents of your parcel are not disclosed to anybody. You only need to provide us with complete details about the location where you desire it to be delivered along with a contact number, to get in touch with you in case of any confusion. Your commodity will reach you safe and sound without any delays.
Your ordered products will be dispatched within 24 hours of placing the order.
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Important Points for Buyers
1. You will receive a confirmation mail on placing your order successfully; along with a receipt containing details such as your order number, list, and quantity of items bought along with their amount.
2. A tracking number will also be mailed to as soon as your order has been dispatched. It will help you confirm the whereabouts of your merchandise and how soon will it be delivered to you.
3. You can also self-pick your parcel if you desire to do so.
4. Do not accept the parcel if you feel it has been tampered with or the packing is improper.
5. Check for the invoice in the package and ensure that it matches with the one sent to you via mail, during the placing of the order.
6. You might have to pay extra charges based on the regulations by India Post if your goods are being delivered by VPP service of India-Post. Some locations in India only have this service.
7. You will be informed in prior to the cancellation of orders and refunding of the paid amount.
8. Generally, the refund amount will be credited to your account within 7 working days; unless there are some regulations on your bank’s processing methods.
Our customer care executives are available at your service in case of any queries or discrepancies regarding your order or shipment process.
Foxtoys believes in making e-shopping a pleasant experience for its customers; because we desire to build long-term relationships and satisfied clients.